Returns Policy

This Agreement was last modified on 23 August 2019

What is the return policy on Divine Fashion?

Most of our products are eligible for return and refund for domestic orders. There are some items that are made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.

There are several conditions that are included in refund and replacement policies.

  • If the product is eligible for a return, you may write to us at contact form within 24 to 48 hours of delivery to request a return and refund.
  • Only products that are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in the original packaging, and eligible for return only can be returned.
  • After the assessment of the case, we may conclude you are ineligible for a refund or replacement. Or, can process the item replacement, if it meets your expectations.
  • Certain products from specific categories like accessories, sherwanis, or westerns are not eligible for returns.
  • We will issue a 60% refund of the product price. (40% will be Order Processing charges)
  • The customer will get a refund back on his / her credit/debit card. It will take 4-6 working days to receive credit back on the card once we issue a refund from our side. Please note that refund will be approved and will take a while, a refund will be given only if the same item can not be exchanged.

Refund and replacement policies are subject to change.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of the order. Please contact us via the contact form to request a cancellation. You will not be able to cancel the order by yourself on the website from your account.

Please note that Divine Fashion reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

What are the conditions for Replacement/Exchange?

After the assessment of your return case, we may transfer your case to our exchange unit. Please note that the items within the return window and in stock (exact same item) are only eligible for replacement. We only allow exchanges on items that are new and have not been worn or washed. A product that has been exchanged once cannot be exchanged again.

We try our best to pick up the product to be returned via our courier partners. In case we aren’t able to find a courier partner which pickup from your location, then we request you to self-ship the product to the original shipping address via a courier partner of your choice. In this case, we reimburse the courier charges based on weight and RTO(Return To Origin) location.

Pack the item you wish to return in the original delivery package, please ensure that the product is unused and in the same condition as you received it in and all the tags of the product are in place.

Use the address mentioned by our support team on the package. Please email us the courier receipt, once you ship the package.

How long does it take to receive a refund for a canceled order or returned product?

We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process may take 2 weeks after the return has been picked up.

Note: There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.

If any product that you receive does not meet your expectations do write to us at the contact form and we’ll surely assist you.

Please note that the Return Policies are subject to change at any time without notice and by updating this page. To make sure you are aware of any changes, please review this policy periodically.

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